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Frequently Asked Questions

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Help & Information

To create an account, click on the registration button on the login page and fill in the required information.

Click on "Forgot your password?" on the login page and follow the instructions sent to your email address.

To manage another collection, the owner of the collection must grant you access rights.

The collection owner needs to go to the homepage, open the "My Collection" card, then navigate to "Sample collection authorised users".

From there, click on "Add a user" and complete the form to assign the appropriate permissions.

Once the permissions are configured, you will be able to manage the collection according to the access rights granted to you.

To add a new site, you must submit a request ticket.

Go to the "My Tickets" button in the navigation bar, then click on "Add a ticket".

In the ticket form, select "Request to add site" as the request type, complete the required information, and submit your request.

Your request will be reviewed by an administrator who will validate or refuse your request. If approved will grant you the appropriate permissions to manage the site.

To manage a site, a project, or a laboratory, you must submit a request ticket.

Go to the "My Tickets" button in the navigation bar, then click on "Add a ticket".

In the ticket form, select "Request to manage entity" as the request type, complete the required information, and submit your request.

Your request will be reviewed by an administrator who will grant you the appropriate permissions.

You can contact support via the contact form available in the "Contacts" section of the application.